Contact Altura Learning APAC

Customer Service:
Monday – Friday: 9am – 5pm (AEST)
E: customerservice.apac@www.alturalearning.com
Ph: 02 9450 2992

Contact Altura Learning EU

Customer Service:
Monday – Friday: 9am – 5pm (GMT+1)
E: customerservice.eu@www.alturalearning.com
Ph: 01908 318990

Bridge

USER SUPPORT
Altura Learning provides Tier 1 helpdesk for all users via live chat, webform/email and telephone.

CONTACT
All users can call or chat with the Bridge support team 24/7/365. All users can file tickets with Bridge support through help.bridgeapp.com.

SLAS (80% WITHIN TIME SHOWN)
One hour for webform/email tickets; 60 seconds for phone calls; 120 seconds for live chat.

SYSTEM AVAILABILITY
SLA for Bridge is 99.9% availability over a rolling 12 month period. You can monitor the last 12 months of uptime here.

Portal

SYSTEM AVAILABILITY
99.9% availability over a rolling 12 month period.

DVD

DELIVERY
Altura Learning will make every effort to make sure your library order is delivered within 7 to 10 working days to the address specified during the purchase process. For remote areas please allow an extra 2-3 days for delivery.

These delivery times relate only to business days, Monday to Friday, and exclude weekends and public holidays.