Mick is a self-motivated and enthusiastic Learning and Organisational Development professional with over 30 years’ experience working in the public sector and 15 years’ experience as a trainer. Mick joined Citation in 2017 after 4 years as a Care Quality Commission Inspector, two years of which he spent training 600 new CQC Inspectors. Mick has sound knowledge of the care sector, learning and development, equality and diversity, cultural change and the ability to translate complex legal guidance and procedures into practical easy to follow solutions. “I have a passion for people and organisational development to raise performance and improve care services throughout the UK.” He worked at East Sussex Fire and Rescue Service for 7 years as the Equality and Diversity Manager, trained all 900 staff on a two-day equality course and supported senior managers with the cultural change agenda. He also worked at the Child Support Agency as a trainer and Executive Officer and prior to that worked as a National Insurance Inspector at the Department of Work and Pensions. Mick is a Chartered Member of the Chartered Institute of Personnel and Development (MCIPD), a qualified coach (CMI Level 5) and won the Communities and Local Government Individual Award for “Leadership” for his work with the disabled community in 2008.

Sylvie Silver is the Executive Director of the National Activity Providers Association (NAPA), where she is responsible for all aspects of the charity’s work. NAPA is recognised as the thought leader around Activity Provision and Sylvie is the key influencer in achieving this. Sylvie‘s hands on experience was gained working in a nursing home for older people and prior to that with adults with learning disabilities. Since then she has worked with, and trained, hundreds of care staff from senior management to grassroots workers to raise the profile of meaningful engagement and a life full of love and laughter. In 2016, Sylvie became a Churchill Fellow on completion of a research project into the training of activity staff in Australia and the USA.

Tara is a legal practitioner with 35 years’ experience with a passion for demystifying elder law and human rights for older South Australians. Currently the Director of the Aged Rights Advisory and Legal Advisory Legal Service (ARALS), she previously worked for the Legal Services Commission of South Australia (“The Commission”) for 22 years, represented the Commission at the Alliance for the Prevention of Elder Abuse (APEA), and established and managed the South Australian Civil and Administrative Tribunal (SACAT) Legal Representation Scheme. Tara also serves as a Board Director for Elder Abuse Action Australia (EAAA) and sits on both the Prescribed Psychiatric Treatment Panel and the Human Rights Coercion Reduction Committee.

Paul Sadler is an experienced leader and influencer who brings an extensive range of experience from more than 38 years in the aged care sector. Paul has been a national and state CEO of aged care industry associations, CEO of a major aged care provider, and influencer of ageing policy, disability and community care programs for both national and state governments.

Kylie Elder Is a Registered Nurse, holds a Master of Nursing Science and has worked as a Diabetes Foot Clinical Nurse Consultant (CNC), Project Manager and Wound CNC. Her focus is on wounds and skin integrity and she loves nothing more than making a difference to the lives of those with chronic wounds. Kylie is currently a committee member of the education pillar and of the aseptic technique working party for Wounds Australia. She has presented at conferences and has been published on product funding and wound healing.

Richard Stephens is the Director of Client Services with Emcorp Group and a certified Black Level Chemical, Biological, Radiological-Hazardous Materials Technician. He has a background working in government agencies, specialising in responses to chemical, biological and radiological events. Richard has acted as the Chairperson for health service outbreak committees, dealing with pandemic responses and has also assisted companies internationally with SARS, MERS, Bird Flu and other commercial risks.

Jennifer has been working as the Urology Clinical Nurse Consultant in the Royal North Shore Hospital for the past 4 years. As a registered nurse in Australia for the past 15 years, Jennifer has extensive knowledge in general, surgical and medical nursing practice. She is also an educational officer and executive committee member, of the Australia New Zealand Urological Nurses Society NSW-ACT Section. Her passion is to improve urological practice and lead junior clinicians via education.

Gilian Douglass is a Director and General Manager of Oxley Home Care, a family owned and operated business which provides community home support to aged care clients throughout the Sydney metro regions, enabling clients to remain living at home. Gilian, along with her husband Fraser, started Oxley Home Care in 2006. Bringing her 30 years of Nursing experience with her, Gilian has been a key player in the growth and success of Oxley Home Care. With a nursing background and a passion for industry reform and choice for consumers, Gilian has been focused on the key elements of consumer choice and control, innovative and efficient service provision and partnership in a time of rapid change.

Pamela has over 30 years of experience working with people living with dementia, in residential care, in the community, and through local Commonwealth government positions. She currently specialises in dementia education for family carers, staff in residential aged care facilities, community workers and volunteers. Her role also focuses on raising community awareness about dementia and its impact. Pamela is a Dementia Educator at Dementia Australia for NSW.

Robyn Kane is a Registered Nurse with over 30 years’ experience in delivering community care to the aged care community. Starting her community career as a District Nurse, she has worked in a variety of management roles, including National Manager of Home Care, leading a team of managers, nursing and personal care workers. As a General Manager with one of the largest Australian owned not-for-profit healthcare service providers, her goal is to facilitate the delivery of quality aged care services to clients in their homes.

Julia Kittscha, ISLHD RN, BHSc (Nursing), Grad Cert STN, MN (Research), has been a Clinical Nurse Consultant in Stomal Therapy for 16 years. Her current role at Wollongong Hospital in NSW, Australia encompasses the acute setting, nurse led clinic, periphery hospitals and community. This also includes providing education for all levels of health professionals and community members who live with a stoma. During her career she has presented at national and international conferences. She has several journal publications and is a reviewer for the Journal of Stomal Therapy Australia. Previously she has been a tutor and writer for the Post Graduate Certificate in Stomal Therapy Nursing and currently is a preceptor for clinical placements. Her role within the Australian Association of Stomal Therapy Nurses includes State representation on the Education and Professional Development Committee. Julia has conducted research as part of a team and whilst completing her Masters by research. Her research experience is both quantitative and qualitative. She is passionate about Stomal Therapy Nursing and relishes sharing her skills to empower others.

Since 2001, Suzie Ferrie AdvAPD, CNSC has been the Critical Care Dietitian at Sydney’s Royal Prince Alfred Hospital, where the majority of her patients are on nutrition support. She has also worked as the dietitian in a Home Enteral Nutrition service, in a Brain Injury Unit and in clinical areas such as oncology and neurology. Suzie is also a Clinical Affiliate lecturer at the University of Sydney and is completing a PhD looking at methods for nutritional monitoring in critically ill patients on nutrition support.

Elissa Coates is a Person Handling Specialist committed to partnering with facilities to develop systemic structures that allow for safe and effective resident movement and transfers. Originally a physiotherapist, she combines her ergonomic, human movement and legislative background with a postgraduate study in Safety, Training and Management. Her vast exposure to complex cases, bariatric handling, facility planning, and the completion of specialist training both locally and internationally means she brings a fresh and holistic approach to how we move and handle people.

Drew is a Registered Nurse who is currently employed at Uniting Care NSW & ACT in the role of Senior Learning and Development Consultant – Clinical Excellence. He has extensive clinical experience in Aged and Acute care (particularly Emergency Services) having worked in senior clinical and education roles in both of those specialties. He holds a Bachelor of Nursing, a Master of Health Science (Education) and a Master of Critical Care Nursing (Emergency).

Kate McLeod is a Senior Clinical Nurse Advisor in Chronic & Complex Care (Continence & Urology) and has been working in the area of continence and urology for 15 years. She is currently undertaking a Master of Nursing in Continence and Urology. Kate has presented at conferences internationally and is passionate about providing healthcare and health education that is best practice and evidence based.

Darrin Penola is a registered nurse with 35+ years of experience, of which over 20 are in respiratory medicine as a Clinical Nurse Consultant. He has a Graduate Diploma and Master of Nursing in Critical Care, having worked as a registered nurse and clinical nurse specialist in ICU/Cardiology & ED in Australia and internationally. Darrin is the Nursing Clinical Lead for the Chronic Lung Disease Service which includes Pulmonary Rehab, the Respiratory Failure/Non Invasive Ventilation Service, the Pleural Service and the Respiratory Co-clinical Lead for the Leading Better Value Care (LBVC) and 3Ci in St Vincent's Health Network. He is also involved in Outpatient clinics and Non-Admitted Care of these services. Darrin has a passion for clinical standards and education.

Dr Monica Cations is a senior clinical psychologist working within the geriatric care services in South Australia Health. She has worked with older adults and people with dementia for nearly two decades, adapting her clinical skills to meet the unique needs of these populations. She has a special interest in supporting older people who have survived psychologically traumatic events. In addition to her clinical work, Dr Cations is also a Senior Research Fellow at Flinders University.

Keryln has extensive clinical experience and is committed to research and education within the domains of wound and ostomy care. She is Chair of the Wounds Australia Pressure Injury Advisory Panel and Australia Wound Standards Committee and Chairs the Pan Pacific Pressure Injury Alliance. She was appointed a Fellow of the Australian Wound Management Association (now Wounds Australia) in 2006 and Life Membership of the Australian Association of Stomal Therapy Nurses in 2015. She is a lead researcher in the Silver Chain and Curtin University Wound Management Innovation Cooperative Research Centre (CRC) projects.

Vivienne is the principal presenter and facilitator for Leaders in Leading and has a background in management, training, personal development and events coordination. She has over 20 years’ experience as a consultant, facilitator, counsellor and coach. Her strength is in building positive relationships in the workplace through self-mastery, communication and understanding, as opposed to bullying, fear and intimidation. Vivienne has presented in healthcare and nursing forums and has worked closely with multidisciplinary healthcare teams.

Liz is the Stroke Nurse Practitioner at Royal North Shore Hospital (RNSH), Sydney. She has an extensive neuroscience nursing background, and currently works in the TIA and stroke outpatient clinic at RNSH, providing comprehensive assessment and management for TIA and stroke patients. Liz was responsible for the implementation of the Acute Stroke Unit at RNSH in 1997. Liz has lectured for Sydney University in the Master of Nursing - Nurse Practitioner course and provides national webinars in her role with the Australian Stroke Nurses Education Network (ASNEN). Liz has published in peer reviewed journals on acute stroke nursing and TIA management and has co-authored acute stroke chapters in Medical–Surgical textbooks.

Ilsa has over twenty years of experience in human services and education, most of which has included a focus on integrated spiritual care. Ilsa is currently a director on the board of Palliative Care Australia, chair of the Australian Association of Gerontology Victorian Executive Committee and CEO of Optometry Victoria South Australia, and previously served as CEO of peak body Meaningful Ageing Australia from 2016 to 2022. Whilst at Meaningful Ageing, Ilsa led the development of the popular ‘See me. Know me.’ campaign and supporting materials, in addition to creating more than twenty resources to assist aged care services understand and respond to the spirituality of older people. This work was built on ten years in spiritual care leadership including, at various stages, a position on the board of Meaningful Ageing (previously PASCOP), as well as clinical pastoral education supervision and various senior roles at Baptcare.

Professor Brian Draper's interests are on clinical aspects of mental health problems in old age. Brian collaborates with a range of institutions around Australia including Flinders University, Griffith University, University of Sydney, Macquarie University, and the University of Technology Sydney. His other main area of interest is depression and suicidal behaviour in late life with collaborative work funded by ARC and NHMRC being undertaken with colleagues around Australia and internationally. Brian is on the research advisory committee for the LifeSpan project of suicide prevention and is an associate investigator on the 'Under the Radar' project both run by the Black Dog Institute. Other current work includes the investigation of self-harm in people with dementia.

Dr John Barlow graduated with an M.B., B.S. in 1979 and began practicing general medicine in 1981 in NSW, Australia. He currently focuses on minor surgery, cardiovascular medicine and diabetes. Dr Barlow is the Principal GP of a large medical centre, run by local general practitioners. Over the years, his role has shifted from full-time clinical practice to teaching younger GPs and medical students from the University of Notre Dame, while still maintaining clinical commitments. He obtained a Diploma in Sports Medicine from the University of NSW in 1983 and has been a member of the NSW and Federal AMA since 1981. Additionally, he is a member of the Sydney South West Primary Health Network and serves on various advisory boards and steering committees with the pharmaceutical industry, offering advice on marketing and GP educational programs.

Suzanne Mumford has been working with people with dementia for over 30 years; she is passionate about ensuring that the people receiving care have a compassionate and, dignified experience. To achieve this, care teams need to be inspired, empowered and enabled with knowledge and skills that meet the intricate needs of people living with dementia.

Professor Steve Macfarlane is the Head of Clinical Services at The Dementia Centre, HammondCare, where he coordinates a team of geriatricians and old age psychiatrists who provide support to the National DBMAS (Dementia Behaviour Management Advisory Service) and SBRT (Severe Behaviour Response Team) programmes. He is also the Chair of the Binational Faculty of Old Age Psychiatry for RANZCP Australia/New Zealand. He was the longest serving Director of Aged Care Psychiatry (8yrs) in Caulfield Hospital (Alfred Health) and also spent nearly 5 years as Director of Aged Psychiatry, Deputy Director of Psychiatry, Peninsula Health.

Jackie Moore has worked in the mental health and wellbeing sector over 23 years. She is a registered Social Work & Social Work Supervisor, Business & Management Coach and most importantly a wife & mother. Jackie has a Bachelor of Social Work from Massey, a Post Graduate Diploma in Management and an MBA from the University of Canterbury and a long history in the wellbeing space.

Dr Joanna Patching is an Associate Professor of Mental Health Nursing. Joanna combines many years of research, academic teaching and clinical experience, specifically for clients and their carers seeking support with their mental health. Her passion is implementing evidence-based practice and developing and strengthening the skills of future clinicians in providing person-centred care.

Fiona Hodson is a Pain Management Clinical Nurse Consultant with the Hunter Integrated Pain Service NSW, Australia, who has worked in all aspects of pain service delivery over the last 22 years. Fiona was president of the Australian Pain Society (APS) from 2017-2019 with a particular interest in pain in the elderly. During her tenure on the APS board, she coordinated the revision of the internationally recognised Pain in Residential Aged Care Facilities: Management Strategies, 2nd Edition (RACF2), as well as being a co-author. She is currently working collaboratively with the National Ageing Research Institute (NARI), on developing a Pain Management Guidelines Implementation Toolkit to align with the RACF2 pain guidelines. Fiona’s passion for advocating for people experiencing pain is evidenced by her ongoing clinical and consumer representation on various national committees and working parties and has been an active board member of Chronic Pain Australia(CPA) since 2010.

Josie Winter is the Founder and Clinical Director of Advanced Clinical Solutions Ltd., a professional services provider of patient safety, regulatory compliance, and quality improvement support to private healthcare organisations. With 18 years of public and private healthcare experience and a proven track record of training and quality improvement success, Josie is a passionate and conscientious clinical consultant fuelled by her love of all thing’s healthcare. She also has a keen interest in Infection Prevention & Control having gained an MSc in the subject, as well as developing training programmes.

Lisa Campbell is the National Infection Prevention and Control Manager at Bolton Clarke. Lisa manages the Infection Prevention and Control Program, mentors 48 IPC leads across the business and coordinates the Bolton Clarke Care Deployment Teams for COVID-19 outbreaks. Lisa has 16 years of experience in Infection Prevention and Control, providing guidance in the private, public and not for profit healthcare sectors in acute care, residential aged care, at home support and residential living settings. Lisa has a Masters in Nursing Science: Infection Prevention and Control.

Bec Bishop is a Registered Nurse with over twenty years experience in the Aged Care industry. Bec’s experience includes an extensive knowledge of all operational roles within a Residential Aged Care home. Her broad range of proficiencies support her ability to provide direction and leadership in: • Clinical expertise • Management • Governance and policy development • Accreditation support and response • Continuous Improvement programs • Infection Prevention and Control • Outbreak management plan development • Clinical support in COVID outbreak Bec’s achievements include adaptation to changeswithin the industry which she has been successful in implementing into her current work practice. Bec has been recognised by her industry peers as a “People Leader” in Residential Aged Care. Bec’s strengths include collaboration with residents, families, and Health professionals to ensure a partnership in person centered care is applied and residents feel empowered to communicate their individual needs. Bec is highly motivated, enthusiastic, and eager to develop and share knowledge on best practice within the Aged Care Industry.

Di Thomas is a leader in Aged Care with extensive experience in operational and governance roles within the Aged Care industry. Recent experience as a Leader in a COVID positive Residential Aged Care Home. Di graduated as a Registered Nurse and has undertaken post graduate studies in Master of Gerontology (Charles Sturt University), Diploma of Dementia Care (University of Tasmania), Diploma of Quality Auditing (LASA) and Infection Prevention and Control in Aged Care Setting (ACIPC). Di has worked as a Registered Nurse over 35 years across rural acute, indigenous primary health services and Aged Care, her focus and passion in Aged Care is to deliver positive outcomes for residents and families and support staff in the industry. The last 10 years Di has been working with leading not-for-profit aged care providers in senior roles. This includes, management roles and compliance to ensure positive outcomes for residents in care.

Roderick is an old age psychiatrist, current Chair of the Faculty of Psychiatry of Old Age, Royal Australian and New Zealand College of Psychiatrists and a conjoint Senior Lecturer with the University of New South Wales. Dr. McKay has worked for many years with specialist mental health services for older people in outer metropolitan Sydney, seeing older people in hospital and in their homes, including residential aged care.

Associate Professor Pauline Chiarelli is a founding member of the Continence Foundation of Australia and first Australian Physiotherapist member of the International Continence Society and lays claim to being the first Australian Physiotherapist Continence Adviser. She is a Research Associate with the Australian Longitudinal Study on Women’s Health, immediate past Scientific Editor of the Australian and New Zealand Continence Journal and a member of the steering committee of the Australian National Continence Management Program - The Bladder Bowel Collaborative. As well as her PhD, Pauline has a Master’s degree in Medical Science in Health Promotion: a degree that has proven effective in her continence promotion efforts to “dry up Australia”. Her Master Thesis was “Incontinence During Pregnancy: Prevalence and Opportunities for Continence Promotion” while her PhD thesis explored “Female Urinary Incontinence in Australia: Prevalence and Prevention in Postpartum Women”. For the last eight years Pauline has convened the Bachelor of Physiotherapy Undergraduate program at the University of Newcastle NSW Australia while her current research involves male continence issues associated with treatment for prostate cancer.