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Teamwork: Resolving Conflict

Course Description

This course describes how to recognise conflict, how to deal with it on a 1:1 basis and when to escalate the issue.

Learning Outcomes

– Define conflict and examine why it occurs.
– Recognise how to deal with conflict on a 1:1 basis.
– Identify when to escalate conflict issues.

Course Code:
AOC17039HAU
Course Availability:
Available Now
Topics:
HR Management
Library:
Home Care Course Library
Collection:
People Management
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