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Customer Service: Five Star Experience
Course Description
How would you like to be treated if you need to receive care in your home? Learn how to provide a five star customer service experience for the people you support.
Learning Outcomes
At the end of this programme participants should be able to:
• Appreciate service as a fundamental philosophy
• Implement specific service strategies:
– going the extra mile
– managing and exceeding expectations
– demonstrating courtesy
– a positive ‘can do’ approach
Course Code:
HC-180817-AUCourse Availability:
Available NowTopics:
Customer ServiceLibrary:
Home Care Course LibraryCollection:
Individual Support