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Customer Service: Five Star Experience

Course Description

How would you like to be treated if you need to receive care in your home? Learn how to provide a five star customer service experience for the people you support.

Learning Outcomes

At the end of this programme participants should be able to:

• Appreciate service as a fundamental philosophy
• Implement specific service strategies:
– going the extra mile
– managing and exceeding expectations
– demonstrating courtesy
– a positive ‘can do’ approach

Course Code:
HC-180817-AU
Course Availability:
Available Now
Topics:
Customer Service
Library:
Home Care Course Library
Collection:
Individual Support
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