Course Description
How would you like to be treated if you need to receive care in your home? Learn how to provide a five star customer service experience for the people you support.
Learning Outcomes
At the end of this programme participants should be able to:
• Appreciate service as a fundamental philosophy
• Implement specific service strategies:
– going the extra mile
– managing and exceeding expectations
– demonstrating courtesy
– a positive ‘can do’ approach
Course Code:
HC-180817-AUCourse Availability:
Available NowTopics:
Rights and ResponsibilitiesLibrary:
Home CareCollection:
Individual Support