BaptistCare and Altura Learning: A Partnership Driving Workforce Development in Aged Care   

BaptistCare is committed to delivering high-quality aged care services across the country as one of Australia’s largest faith-based care providers. With the recent unification of Baptcare, Baptist Care SA, and BaptistCare into a national entity, the organisation is now positioned as one of the nation’s largest integrated care providers. BaptistCare knows workforce development and training are critical to ensuring excellence in care delivery. For many years, BaptistCare has partnered with Altura Learning to provide industry-specific training solutions that align with its mission of compassionate care.

Meeting Training Needs Across a Growing Organisation

The merger of BaptistCare’s entities across New South Wales, Western Australia, Victoria, Tasmania, and South Australia will bring new training challenges. With an expanding workforce covering retirement living, home care, residential aged care, and community housing, ensuring consistent and effective staff training will remain a top priority. 

BaptistCare selected Altura Learning due to its deep understanding of sector needs and ability to deliver relevant, high-quality content tailored to the aged care industry.

According to Kerry Martin, Head of Learning & Development at BaptistCare, the organisation values Altura Learning’s personalised approach and the authenticity, human connection, and industry expertise make Altura Learning the ideal partner.

“The team at Altura Learning consistently demonstrated authenticity, engagement, and practicality in their approach, fostering a collaborative environment that felt like a true partnership. Their genuine enthusiasm for the project and dedication to achieving our shared goals was evident throughout the entire process,” Martin said. 

Paul Goudie, CEO of Altura Learning, said, “Our partnership with BaptistCare is built on trust and a shared commitment to delivering meaningful learning experiences that truly resonate with aged care professionals. We pride ourselves on listening to sector needs and providing practical and engaging training.“

The Partnership

BaptistCare integrates Altura Learning’s video-based training into its operations through a flexible approach. Training methods vary by location, with staff in NSW given paid time off to complete training, while in Western Australia, training is incorporated into shifts. Accessibility is key, with employees engaging in training across multiple devices, from desktop computers to mobile phones, when convenient. 

Simplicity in navigation is also a priority. “When you’re finished, you’re finished,” Martin says, emphasising the importance of intuitive modules that work seamlessly across all platforms.

Positive Feedback and Continuous Improvement

Staff feedback is crucial in shaping training content. While most feedback arises when issues occur, BaptistCare has a structured internal system to gather insights, which are then escalated for improvements. As a result of this feedback, Altura Learning has refined the course completion process and enhanced mobile accessibility.

Martin commended Altura Learning’s proactive approach to problem-solving, highlighting the smooth transition of training records from their previous system to the current learning management system (LMS). This move streamlined training operations, particularly in Western Australia, where decommissioning an outdated system significantly improved efficiency.

Supporting Long-Term Workforce Development

Maintaining up-to-date and engaging training content remains a priority as BaptistCare continues to grow through mergers and acquisitions. Regular content refreshes prevent materials from becoming outdated, ensuring staff remain equipped with the latest best practices.

One of the key benefits of the partnership with Altura Learning is its role in change management during significant organisational shifts. BaptistCare’s use of a ticketing system for tracking issues and providing transparency has further eased the transition process.

According to a BaptistCare spokesperson, “Altura Learning has been instrumental in helping us navigate workforce training during a period of immense growth. Their commitment to high-quality, industry-specific content ensures our staff remain engaged and well-equipped to provide the best possible care.”

The partnership between BaptistCare and Altura Learning highlights the benefit of industry-specific training in fostering a skilled and confident workforce. As BaptistCare continues its journey as one of Australia’s largest aged care providers, Altura Learning remains a critical partner in ensuring its staff are well-trained, engaged, and ready to provide exceptional care.