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Teamwork: Resolving Conflict
Course Description
This course describes how to recognise conflict, how to deal with it on a 1:1 basis and when to escalate the issue.
Learning Outcomes
– Define conflict and examine why it occurs.
– Recognise how to deal with conflict on a 1:1 basis.
– Identify when to escalate conflict issues.
Course Code:
AOC17039RAUCourse Availability:
Available NowTopics:
HR ManagementLibrary:
Residential CareCollection:
People Management