How would you like to be treated? Learn how to provide a five star service experience for people in your care home.
Please note: This course will be replaced in 2021 with Effective Customer Service.
After viewing this program participants should be able to:
* Appreciate service as a fundamental philosophy
* Implement specific service strategies:
– the hospitality model
– going the extra mile
– exceeding expectations
– demonstrating courtesy
– under promising, over delivering