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Customer Service: Providing a 5 Star Experience

Course Description

How would you like to be treated? Learn how to provide a five star service experience for people in your care home.

Please note: This course will be replaced in 2021 with Effective Customer Service.

Learning Outcomes

After viewing this program participants should be able to:

* Appreciate service as a fundamental philosophy
* Implement specific service strategies:
– the hospitality model
– going the extra mile
– exceeding expectations
– demonstrating courtesy
– under promising, over delivering

Course Code:
C150923
Course Availability:
Available Now
Topics:
Customer Service
Library:
Residential Care Course Library
Collection:
Individual Support
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