Delivering specialist training solutions to care providers
Home | Courses | Residential Care Course Library | Customer Service: Complaint Management

Customer Service: Complaint Management

Course Description

Complaints are a natural aspect of customer service. They provide opportunities for organisations to implement continuous improvements. In this course we discuss the important elements of an effective complaints management system and we explore ways frontline staff can handle complaints.

Learning Outcomes

– Define a complaint and identify what supports a positive consumer focussed complaints culture
– Identify the steps for managing a customer’s informal feedback and a complaint
– Recognise how to promote continuous improvement in response to complaints
– Identify how to reduce the likelihood of complaints

Course Code:
AOC17059-B-R-AU
Course Availability:
Available Now
Topics:
Customer Service, Rights & Responsibilities
Library:
Residential Care Course Library
Collection:
Individual Support
altura-learning-logo-main

...interested in knowing more about what Altura Learning can do for you?

Find out more about our membership options and get a FREE no-obligation quote today >

Talk to our team
Enquire about our solutions for NEW Members

Do you have a question for us? Chat to our specialist team today!

Let's tailor you a solution that meets your training needs and growth objectives
  • By submitting this form I accept Altura Learning's privacy policy and agree to receive communication from Altura Learning

Book a demo
Get started with a demo from one of our experts

Ready to get started on your learning journey?

Book an LMS expert demo session and experience the Altura learning difference for yourself!
  • By submitting the below form I accept Altura Learning's privacy policy and agree to receive communication from Altura Learning