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Customer Service: Complaint Management

Course Description

There are physical, psychological and practical difficulties associated with low vision and hearing. Equip yourself with strategies to support people with low vision and hearing.

Please note: This course will be retired from the library in 2021.

Learning Outcomes

– Detect signs of vision and hearing loss
– Identify practical strategies to support people with low vision and loss of hearing

Course Code:
AOC17059-B-R-AU
Course Availability:
Available Now
Topics:
Customer Service, Rights & Responsibilities
Library:
Residential Care
Collection:
Individual Support
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