Mick is a self-motivated and enthusiastic Learning and Organisational Development professional with over 30 years’ experience working in the public sector and 15 years’ experience as a trainer.
Mick joined Citation in 2017 after 4 years as a Care Quality Commission Inspector, two years of which he spent training 600 new CQC Inspectors.
Mick has sound knowledge of the care sector, learning and development, equality and diversity, cultural change and the ability to translate complex legal guidance and procedures into practical easy to follow solutions. “I have a passion for people and organisational development to raise performance and improve care services throughout the UK.”
He worked at East Sussex Fire and Rescue Service for 7 years as the Equality and Diversity Manager, trained all 900 staff on a two-day equality course and supported senior managers with the cultural change agenda.
He also worked at the Child Support Agency as a trainer and Executive Officer and prior to that worked as a National Insurance Inspector at the Department of Work and Pensions.
Mick is a Chartered Member of the Chartered Institute of Personnel and Development (MCIPD), a qualified coach (CMI Level 5) and won the Communities and Local Government Individual Award for “Leadership” for his work with the disabled community in 2008.
Carolina Valencia Coleman is a social justice and diversity consultant, who is an experienced program, project developer and facilitator.
Over the past 18 years, Carolina has specialised in inclusive practice, working across migrant and refugee health, youth sector, aged care, community health and language services. Carolina has worked within Not-for-Profits, Local Governments, State Government agencies and most recently in partnership with the Department of Health, embedding diversity practice in aged care services.
Carolina’s goal has remained the same within all of these different sectors. She has worked to support mainstream services to respond and implement redesigned services, in partnership with their diverse consumer groups. Most recently, Carolina has begun decolonising practices to unfold her stories, practices and approaches, as well as designing and delivering anti-racism training for organisations, programs and individuals.
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