This module explains the importance of effective communication and how to meet individual’s needs.
After viewing this programme participants should be able to:
• 6.1 Understand the importance of effective communication at work
• 6.2 Understand how to meet the communication and language needs, wishes and preferences of individuals
• 6.3 Understand how to promote effective communication
• 6.4 Understand the principles and practices relating to confidentiality
• 6.5 Use appropriate verbal and non-verbal communication
• 6.6 Support the use of appropriate communication aids/technologies